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Product Service Center2026-02-26T11:51:51+01:00

PRODUCT SERVICE CENTER

The Product Service Center covers everything from technical assistance to repair coordination and future upgrade services. Our approach is systematic, transparent, and built around long-term device performance.

From first deployment to refurbishment and exchange programs, we ensure your equipment operates efficiently across its entire lifecycle.

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Technical Support

Professional technical support for your ID scanners, passport readers, and identity verification systems. Our experts ensure fast issue resolution, minimal downtime, and reliable performance across industries.

Service &
Repair Requests

Submit your service and repair requests for all onysID devices quickly and efficiently. Our service team ensures fast turnaround and reliable restoration.
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Upgrade &
Exchange Services

Future-proof your ID scanners and document readers with professional upgrade and exchange services designed to extend lifecycle performance and enhance identity verification capabilities.

RESOURCE CENTER

Download Center

Knowledge Center

FAQs
What documents are available in the onysID Download Center?2026-02-25T16:50:08+01:00

The Download Center provides product manuals, technical datasheets, software updates, firmware documentation, and integration guidelines for onysID devices.

Are software and firmware updates available for all products?2026-02-25T16:49:40+01:00

Updates are provided for supported device models. Please check the relevant product documentation or contact technical support support@onysID.com if you are unsure about compatibility.

Do I need an account to access technical documentation?2026-02-25T16:49:19+01:00

Some technical resources may require customer verification to ensure compliance and security standards. Please contact us info@onysID.com if you require access credentials.

What technical support do you offer for ID scanners and passport readers?2026-02-25T16:48:53+01:00

We provide technical support for all onysID scanners, passport readers, and identity verification systems, including driver assistance, firmware troubleshooting, remote diagnostics, and software configuration support.

How can I contact onysID Technical Support?2026-02-25T16:48:29+01:00

You can contact our Technical Support team via the Care Center contact form. Please include your device model, serial number, and a detailed description of the issue for faster resolution.

How quickly does onysID respond to support requests?2026-02-25T16:47:56+01:00

Each request is assigned a unique support case number. Response times depend on time zones and availability, but our structured support process ensures fast and transparent communication.

onysID Support Time Zone
Winter: UTC+1 (CET)
Summer: UTC+2 (CEST)

Do you provide remote support for onysID products and devices?2026-02-25T16:47:32+01:00

Yes, we offer remote diagnostics and technical assistance to quickly resolve issues and minimize downtime for your ID scanning and document verification devices.

How do I submit a repair request to onysID?2026-02-25T16:46:44+01:00

You can submit a Service & Repair Request through our online form. Once submitted, you will receive a unique service case number for tracking and communication. After submitting your request, our team will guide you through the return process, diagnostics, and next steps.

What information is required for a repair request?2026-02-25T16:46:25+01:00

We recommend providing the device model, serial number, description of the issue, and operational environment details. This helps us diagnose and process your request efficiently.

Does onysID offer international repair services?2026-02-25T16:46:04+01:00

Yes. We support customers globally and coordinate repair logistics according to regional requirements and operational needs.

Can I upgrade my existing ID scanner instead of replacing it?2026-02-25T16:45:38+01:00

In many cases, yes. Depending on the model and configuration, firmware updates or even component upgrades of your ID scanner or passport reader are possible without requiring full replacement.

What are the benefits of upgrading my onysID passport scanner or ID reader?2026-02-25T16:45:19+01:00

Upgrades improve system performance, unlock capabilities such as RFID, NFC or Bluetooth® reading, ensure compatibility with new environments, and help maintain compliance with evolving security standards.

How does the onysID exchange service work?2026-02-25T16:44:54+01:00

If a device has reached end-of-life or requires replacement, our exchange program provides a structured replacement process to minimize disruption and downtimes.

SOLUTIONS

hardware

software

Questions & Contact

How can we help you?

Contact us! We´re looking forward to receiving your message.

we´re on your side!

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p +49 921 95 92 18 00
m info@onysID.com
w www.onysID.com
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