Service & Repair Requests2026-02-26T11:53:25+01:00

SERVICE
& REPAIR REQUESTS

Professional Service & Repair for onysID Scanning Equipment

Even the most robust ID scanners and passport readers require maintenance over time. Our Service & Repair Center ensures your identity verification devices are restored quickly and professionally.

From mechanical wear to glass replacement or component diagnostics, our technicians handle repairs with precision and care. We understand that document verification systems are mission-critical in industries such as aviation, border control, banking, hospitality, healthcare, and corporate security.

Our Service & Repair Capabilities

  • Hardware diagnostics and troubleshooting
  • Replacement of scanning modules and glass components
  • Display repairs and replacements
  • Preventive maintenance services
  • Functional testing and quality assurance
  • Secure return logistics

Minimize Downtime. Maximize Reliability.

We focus on fast turnaround times, transparent processes, and clear communication. Every device undergoes thorough quality testing before being returned to ensure optimal performance in real-world identity verification environments.

Your ID scanning infrastructure is an investment. Our service protects it.

Start Service & Repair Request


RESOURCE CENTER

Download Center

Knowledge Center

FAQs

How do I submit a repair request to onysID?2026-02-25T16:46:44+01:00

You can submit a Service & Repair Request through our online form. Once submitted, you will receive a unique service case number for tracking and communication. After submitting your request, our team will guide you through the return process, diagnostics, and next steps.

What information is required for a repair request?2026-02-25T16:46:25+01:00

We recommend providing the device model, serial number, description of the issue, and operational environment details. This helps us diagnose and process your request efficiently.

Does onysID offer international repair services?2026-02-25T16:46:04+01:00

Yes. We support customers globally and coordinate repair logistics according to regional requirements and operational needs.

SOLUTIONS

Questions & Contact

How can we help you?

Contact us! We´re looking forward to receiving your message.

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