TECHNICAL SUPPORT
Technical Support for ID Scanners & Identity Verification Systems
Reliable ID document reading and verification depends on precision hardware and intelligent software working seamlessly together. Our Technical Support team ensures your ID scanners, passport readers, and document readers operate at peak performance.
Whether you are using our solutions in aviation, government, banking, healthcare, hospitality, car rental, or secure access environments, uninterrupted system availability is critical. Our support services are designed to reduce downtime, resolve issues quickly, and keep your data capture and identity verification workflows running smoothly.
What We Support
- All onysID scanners and readers
- All onysID software products
- Driver installation and software updates
- Firmware troubleshooting
- Integration support in third-party systems
- Remote diagnostics and configuration assistance
Why onysID Technical Support?
- Fast response times
- Experienced identity technology specialists
- Secure and compliant troubleshooting processes
- Long-term product lifecycle expertise
We support organizations worldwide with scalable, professional technical assistance for secure identity document processing, and beyond.
Start Support Request
From Bavaria to the Whole World
At onysID, every support request is handled by real experts based in Germany. We’re here to help you as quickly as possible, no matter where in the world you are. To make our response even faster, we appreciate you providing detailed information about your device and issue when submitting a request.
Time zones may vary, but our commitment to reliability and service never changes — we’re on your side, ready to keep your ID scanning and identity verification systems running smoothly.
Winter: UTC+1 (CET)
Summer: UTC+2 (CEST)
